Refund & cancellation policy
Last updated: 30 July 2026. This policy applies to paid advisory engagements with DevOps Systems: Delivery Performance Assessments, Stability Incident Reviews, Release Readiness Workshops, and Delivery Health Retainers.
General
Fees pay for scheduled professional time and preparation. Refunds depend on how much work has started and how much notice you provide. This site does not sell physical goods or software licenses.
Deposits
Assessment deposits (typically 40%) reserve a start window and cover early evidence collection. Deposits are refundable in full if we cancel. If you cancel more than 10 business days before the agreed start date, the deposit is refundable minus a ₩200,000 administration fee. Cancellations inside 10 business days forfeit the deposit.
Full refunds
You receive a full refund when we cancel an engagement and cannot offer a mutually acceptable new date, or when we have not commenced any billable work after payment due to our delay.
Partial refunds
If an assessment or review ends early by mutual agreement after work has begun, we invoice for completed stages (kickoff, collection, observation, draft) and refund the unused balance of prepaid fees within 14 business days.
Non-refundable items
- Completed workshops and completed incident review sessions
- On-site travel expenses already incurred with your prior approval
- Retainer months already started
- Administration fees noted above
Workshops & incident reviews
Reschedule without fee if you give at least 5 business days’ notice. Inside 5 business days, 50% of the fee is due if you cancel or no-show. Same-day cancellations and no-shows are charged in full.
Retainers
Retainers renew month-to-month. Cancel with written notice at least 10 business days before the next billing date. The current month is not refunded once started. Unused advisory hours do not roll over unless the statement of work says otherwise.
Work already started
Once interviews, observation, or draft analysis have begun, fees for those stages are earned. Materials prepared for you remain subject to the statement of work’s confidentiality and IP clauses.
Refund method & timing
Approved refunds return to the original payment method within 14 business days of written approval. Bank processing times may add several days.
How to request a refund
Email contact@devops-systems.digital with your organization name, engagement type, invoice or statement reference, and reason. We confirm receipt within two business days and state the decision with any calculation.
Exceptions
Statutory rights under Korean consumer law remain unaffected where they apply. Force majeure events that prevent delivery will be handled through rescheduling first; refunds follow if rescheduling is impossible.